Frequently Asked Questions

What is Coles Circle?

Coles Circle is a place for you to discuss ideas, opinions and experiences about shopping with other shoppers. Conversations vary; we may be talking about package designs or shopping habits today, and tomorrow, we’ll be talking about what’s in your basket.

How are my survey responses handled?

Survey responses are collated and analysed collectively by Evolve Research, and are then presented and used by key team members in Coles, who will then use this data to make informed decisions on how to improve Coles' product and services.

At Coles Circle, we respect the privacy of your personal information in our care, and abide by The Privacy Act 1988, including the thirteen Australian Privacy Principles, which apply to Coles.

Click here to review Coles Privacy Policy.

Will I get to see the results?

Coles Circle will provide you with regular updates on what we have learnt.

Who manages Coles Circle?

Coles Circle is managed by a team of researchers at Evolve Research and Coles. To get in touch with Coles Circle you can email us on contactus@colescircle.com.au or go to the contact us page once you’ve registered.

Website maintenance and technical support is provided by Evolve Research. For more detail, please go to www.evolveresearch.com.au or contact us on 03 9670 1909.

Will you respond to every post on Coles Circle?

In short, no. Coles Circle is a place for you to discuss ideas with other shoppers, and for Coles Circle to listen to that discussion. The Team at Coles Circle will read every post, and where we can add value, we will comment.

If an idea of mine is implemented, will I get credit?

If an idea of yours is implemented, we will give you credit on our community, but we won’t be providing compensation to members if we use an idea discussed on Coles Circle. Please take the time to look through our Terms and Conditions if you would like to know more.

How do I give some feedback on my local store?

The best way is via Tell Coles , a website Coles have set up specifically to collect feedback on your local store experiences. You will need a recent receipt to access the Tell Coles website. You can access The Tell Coles website on www.tellcoles.com.au

If you would prefer to speak directly with Coles, please get in touch with the Coles Customer Care team , who are on hand to listen and action your queries. Customer Care is a free-call 1800 061 562. You can also visit the Coles Customer Care website at www.coles.com.au/customerrservice/contact-us

How do I get in touch with Coles Circle?

Get in touch via our Coles Circle contact us page.

I am new to Coles Circle. How do I get started?

Please register for Coles Circle by providing us with your First Name, Last name and email address and agreeing to the Terms and Conditions and our Privacy Statement.

Once you’ve registered, you’ll receive an email confirming your email address and a link that will direct you to the Coles Circle site.

From there we’d love you to fill out some profile information so we can get to know you better and can tailor the most relevant content for you.

Any negative comments or content posted around religion or race can result in immediate withdrawal of your Coles Circle membership.

How do I update my details?

You can update your details at any time via your My Profile page.

Prizes and rewards

How do I earn points?

You can earn points on Coles Circle by being active on the community. Quick polls, surveys and conversations all earn you points. Each point gives you an entry into the monthly prize draw. Click on My Account in the top right hand corner of the page to see how many points you have earned. For more detail, you can also click on My Activity, which you will find on the My Account menu under My Prizes.

Can I lose points on the Coles Circle?

If you post the same comment multiple times on Coles Circle, the comments will be removed and points earned from these comments deducted from your account. Repeated posting of the same comment may result in the withdrawal of your membership.

Tell me more about the prize draws

Coles Circle offers entry into a monthly draw with a heap of prizes - 1 X $500, 3 X $100, 34 X $50 eGift cards. Every point you earn completing Coles Circle activities gives you another entry into the prize draw.

How do I collect my prize?

Prizes can be redeemed via the My Prizes then My Winnings page under My Account.

How will I receive my prize?

Your prize will be emailed to you when you redeem. The email will have a link to the GiftPay website where you select your gift card(s). If you do not receive the email containing the link, please get in touch with support@giftpay.com and they will be able to reissue the link to you.

Where can I use my gift card?

We have eGift cards valued from $5 to $200 from a variety of major retailers. Our partners include Coles, Kmart, iTunes, JB HI-FI, The Australian Cancer Research Foundation and Lifeline to name just a few. A full list of the currently available rewards can be viewed here. Prizes can only be used in Australia.

Ensuring you get the most out of the community

Be respectful of other members of Coles Circle

We encourage all members of Coles Circle to share the thoughts and experiences openly. Members are expected to be respectful of other members. Content deemed to be offensive, abusive, harassing, untrue or unkind will be removed from Coles Circle.

Keep your details up to date

Please let us know if there is a change in your contact details or your circumstances. Your details can be updated via the Profile page under My Account.

Be active on the Coles Circle

The best way to get the most out of Coles Circle is to be an active contributor. Share thoughts and opinions, be genuine and enjoy being a part of something fun.

To leave the community

How do leave the community?

We’ll be sad to see you leave, but if Coles Circle is really not your thing, please click the My Account page then on the Profile button and click the ‘Unsubscribe’ Button.